Student Services

The freedom and flexibility of online learning comes with its own challenges, especially as regards self-organization and motivation. As a result, we have developed and are continuing to improve various services designed to support you in your studies and to empower you to become – if you aren’t already! – a successful online and offline learner.

Help Desk

The Help Desk is at the heart of our student support services. You can contact the Help Desk via email or through Kiron Campus, our study platform. The Help Desk also answers your program-specific questions, from admissions to technical support to issues regarding partner universities. To guarantee more consistent quality we have expanded our question database and improved our standard responses.

Student Forum

The Student Forum is an online platform where you can interact with volunteers and staff, creating an online community and support system for students all around the world. This feature is only available to you as a Kiron student. The forum has various channels, ranging from updates on new Kiron features, study track specific sections and general areas for discussion. You can also post questions and have discussions with fellow students and more experienced student forum volunteers (who, as Kiron students themselves, offer effective peer support as moderators). The chat function encourages you to interact with Kiron employees. In addition, you can team up with study groups in the forum to receive and offer support concerning course-specific issues. Invitations are also posted to any local events that may be taking place in your city. What’s more, the forum allows you to give Kiron feedback, connect with people locally and meet fellow learners and Kiron students online or offline. The Kiron Student Forum is a two-way exchange between you and Kiron’s staff, allowing you to stay in close contact with us.

Buddy Program

The Buddy Program helps you connect with local learners both online and offline. There are various buddy categories to ensure that there is something for everyone. For Basic Buddies, the interaction between you and your buddy is limited to brief weekly check-ins. For Study Buddies, the focus is on learning and studying. Language Buddies help you improve your language skills. Activity Buddies focus on leisure activities. Best Buddies combine all of these categories. The Buddy Program includes various events and activities (e.g. kick-off sessions, special buddy events with regional groups, regular check-ins). To protect you, Kiron has also improved its security measures (“do no harm”) thanks to verification software that checks the phone numbers of all buddies to verify their identities. The main aim of the program is to increase study motivation and success – yours and that of your buddy – while also encouraging involvement between Kiron students and their local communities. Core elements of the program are setting goals, studying together and/or regularly discussing content and organizational issues concerning your studies with Kiron and at a partner university.

You can sign up for the buddy program on Kiron Campus once you are a student with us.

Kiron Integrated Student Service Centers

Our Kiron Integrated Student Service Centers are offline communities that let you access and engage in Kiron and Kiron partner services and become part of a larger community. Ideally, we see you at the center of a community built in collaboration with members of the local community, partners and Kironistas. Together, we work to integrate offline and online experiences and services to promote and improve your activities and success as a student.


The Kiron Counseling Service offers you support in dealing with personal challenges or stressful situations during your studies. Our team of professional counselors provides free and confidential counseling in several languages via video chat, email or (if possible) in person (this option is currently available in Berlin and Hamburg, Germany). We offer you up to five counseling sessions and, if necessary, try to set you up with long-term support services, such as psychotherapy.


If you are based in Germany, Kiron offers two structured mentoring programs to help you successfully manage your studies and/or prepare for the German job market. Both of these programs pairs you with an experienced professional from a company based in Germany.

Online Study Mentoring

Online learning can be challenging at times. Our Online Study Mentoring, offered in cooperation with Volunteer Vision, helps you achieve your personal and academic goals. Among other things, the program teaches organizing skills, goal-setting strategies and self-motivation techniques. The 10 mentoring sessions are held via video chat on an online mentoring platform over the course of approximately 10 weeks.

Offline Career Mentoring

Kiron and its partner ROCK YOUR COMPANY! offer a Career Mentoring program in selected German cities to prepare you for the German job market and to identify your professional skills and talents. As part of this program, you and your mentor meet regularly offline over the course of six months. You discuss personal and career-related topics and your mentor helps you develop an understanding of the job market, occupational profiles and work culture in Germany.

Student Guidance & Communications

Student Guidance & Communications at Kiron aims to offer you, as a prospective or actual student, guidance at all stages of your studies. Before and during the beginning of your studies, Student Guidance provides information and advice to help you make informed and self-determined decisions about studying with Kiron and choosing a study track. For this purpose, in the spring of 2017, Kiron is launching the Student Navigator, an online study-orientation and self-assessment tool. Kiron is also continuing to improve its onboarding procedures and even has video courses on how to make the most of studying online. During your studies, you can request advice about enrolling in courses and creating curricula. Towards the end of your Kiron studies, we offer personal guidance counseling that focuses on preparing you to apply to partner universities. We also support you to ensure that these universities recognize the modules you have completed with Kiron.